I am ...

A proactive self-starter with a track record of initiative, personal responsibility, ownership of work and reputation for removing obstacles, raising the pirate flag and making things happen.

A highly analytical thinker with demonstrated ability to scrutinize data with daily operations.

A Strong leader who effectively motivates others and directs top-level strategic corporate initiatives to the execution team. A superlative interpersonal communicator, presenter, and negotiator.

An enthusiastic change leader with proven track record in improving organizations, teams, structure, reducing risks while increasing the core values and business to keep the company in safe.


Language Skills

Completely trilingual (Dutch, French and English) with solid German knowledge.


My Motto

Nothing is impossible and KISS (Keep It Simple & Straightforward)


More about me

Experience Education Volunteer
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Since We Started

VdG Consult provides Transition, Change and Interim Management Solutions at Board Level and at First and Second Reporting Lines.

We have the skills and experience available to handle an operational start-up or a fast growth situation, but also to successfully manage a turnaround, or a crisis and restructuring.

Value driven program management with a coherent agile approach of organization, people and systems.

Cases Handled

Experience

WEBHELP, Brussels Area, Belgium

Jan 2019 - Present Site Director

Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.

From over 25 countries with a 35,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage. We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.

Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing the analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world.

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VdG Consult, Brussels Area, Belgium

Jan 2014 - Present Senior Management Consultant – Owner

VdG Consult provides Transition, change and Interim Management solutions at board level and at first and second reporting lines. We have the skills and experience available to handle an operational start-up or a fast growth situation, but also to successfully manage a turnaround, or a crisis and restructuring.

Value driven programme management with a coherent Agile approach of organization, people and systems.

Interim and change management in complex environments and transformations.

Innovation, re-design, consolidation of organizations, HR and services

Areas of Practice

• General & Change Management

• Human Capital - Human Resources

• Supply chain & Service Management

• Bridge builder between ICT and Business Management

• Performance Management

• Six Sigma & Lean Management

Line of Business

• Automotive

• Banking & capital markets

• Capital projects and infrastructure

• Communications

• Energy, utilities

• Financial services

• Government and public services

• Healthcare

• Industrial manufacturing

• Pharmaceuticals & life sciences

• Retail & consumer

• Technology

• Transportation & logistics

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ING, Brussels Area, Belgium

Oct 2016 - Dec 2018 Senior Consultant

• Six Sigma Black belt Champion

• Leadership & Strategy advice

• Non Financial Risk management & Security

• Safe Business Officer

• Program & Project management

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Avertim, Brussels Area, Belgium

Oct 2016 - Dec 2018 Senior Consultant

Avertim is a management consulting group dedicated to accompanying big transformation programs by building the bridge between Strategy and Operations.

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Mobile Source Pty Ltd, Brisbane, Australia

Sep 2015 - Dec 2018 Senior Procurement & Purchasing Consultant

Founded in 2015 by serial entrepreneur Willem van Daalen, the Mobile Source Group started out of a need by the wireless repair industry for quality spare parts and has now become a consumer electronics distributor.

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KAZAM, London, UK / Brussels, Belgium

Dez 2015 - Apr 2016 Customer Support Manager

Kazam was a UK based smartphone brand established in 2013 by former HTC employees. The brand gathered publicity by offering free screen replacements for their products.

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Wileyfox, London, UK

Dez 2015 - Apr 2016 Customer Support Manager

Wileyfox is a smartphone brand that provides consumers with a democratic-rich alternative to high-value, low-choice mobile phones.

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Telerepair, Europe

Dez 2013 - Nov 2015 General Manager

• Establishing the goals and objectives of the company and ensuring their delivery according to the business plan.

• Achieving financial sustainability during the development of latest business opportunities.

• Contributing to the effective delivery of high-range commercialization services for esteemed clients.

• Managing the performance of the company’s staff and senior management through effective key performance indicators, targets, and goal settings, targets as appropriate.

• Analyzing and assessing continually the company’s performance against the stated objectives.

• Developing and finalizing a business plan and developing and managing budget of the division and achieving stand-alone productivity for business.

• Developing an operational plan such as procurement, assembly, service support, and contract manufacturing, for the growth of the company’s production.

• Defining the service, sales & marketing plan, and supervising service and distribution.

• Identifying, evaluating and selecting optimal contract manufacturing, services and partners.

• Developing a market client and entry acquisition strategy, designing, and building a service and sales capability.

• Implement the Agile culture towards all employees.

• Recruiting and training key hires to implement business plan.

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Trasys, Brussels Area, Belgium

Jun 2012 - Dec 2013 Senior Consultant

Operational transformations and change management initiatives, aimed to improve or re-desgin performance in terms of cost/productivity, quality of service, humans resources, employee engagement, controls and risk management.

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Nokia, Finland / Brussels, Belgium

Jan 2008 - Jun 2012 Program Performance Management
Jun 2004 - Dec 2007 Service Network Management
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Cetelec, Europe

Jan 1998 - Mar 2003 Managing Director Benelux

Responsible for day-to day running business with a particular emphasis on human resources, agile and business development. Making sure that the business continues to grow by way of developing new clients whilst maintaining its existing customer base and stability inside the company.

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RDS Telecom, Europe

1995 - 1998 Operations Manager
Education
SEO

Education

2010 - 2013 • SBTI - Sigma Breakthrough Technologies, Inc.

Certified Black Belt ChampionField Of Study

Six Sigma is a business management strategy originally developed by Motorola, USA in 1986. As of 2010, it is widely used in many sectors of industry.

Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes. It uses a set of quality management methods, including statistical methods, and creates a special infrastructure of people within the organization who are experts in these methods Each Six Sigma project carried out within an organization follows a defined sequence of steps and has quantified financial targets (cost reduction and/or profit increase).


2007 • Marketing Akademie Hamburg

Certificated Vendor Management

1993 - 1996 • Havimo

Accounting

1987 - 1992 • VTI Aalst

Electronics

1985 - 1987 • Sint Martinus Asse

Latin

1980 - 1985 • Schooltje van Oppem

Volunteer

Volunteer Experience

Schooltje van Oppe

2008 - 2017 Member of School Board and Parent Council
2008 - 2017 Executive of non-profit association (VZW)

Education is very important. It equips individuals with all that is needed to make them successful in life. It opens doors of career opportunities, and fetches great prospects in growth and career. It is essential because it paves the way that leads to disillusionment. Also, it wipes out the wrong beliefs in the minds of people. Because of it, people no longer become confuse of the things and situations around them. Education instills a sense of pride in every individual about the knowledge that she/he has and prepares her/him for the future. Every young boy and girl has the right to proper education.

Therefore this non profit organization was setup to help the internal and external workgroups of teachers, parents and volunteers with there initiatives to collect sponsorships, banquets weekends, children's animation,... and spend those money useful for renovation of school buildings, study material and Montesorri material.

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VdG Consult Experts


Building a structural growth and a more professional organization of your business

WE BELIEVE IN ACQUIRING TRUST BY EARNING IT - In other words, we do not expect you to trust us the moment we start, we will earn it. Feel free to contact us. We are always available to answer all your questions!

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